Stop relying on biased NPS scores. Get honest, actionable feedback with Wellness Pulse—the architecturally anonymous alternative that customers actually trust.
Start Free Trial →Why Wellness Pulse is the better NPS alternative
Unlike NPS platforms that track users, Wellness Pulse is architecturally anonymous. No IP tracking, cookies, or device IDs. Customers trust it and give honest feedback.
Get actionable data by location, team, or unit—not just a single NPS score. Know exactly what to fix and where.
See problems before they become crises. Operational feedback predicts issues months before NPS scores reflect them.
$30/month flat rate vs $15,000-50,000/year for enterprise NPS platforms. Unlimited responses included.
People trust true anonymity. Get 75% participation vs 15% for NPS surveys.
Start collecting feedback in minutes, not weeks. No complex configuration like enterprise NPS platforms.
A Net Promoter Score compresses a complicated situation into one number and still leaves you guessing about the cause. It is a useful trend line and a poor diagnosis. The gap matters most when the score is quietly sliding and nobody can say which location, shift, or policy is driving it.
Three structural problems show up again and again:
Wellness Pulse keeps the single comparable number so you can still rank sites against each other, then attaches the themes behind it. That is the difference between a dashboard and a diagnosis.
Detractors are routed into a private FollowUp first — usually the difference between fixing a problem and reading about it on a public review site a week later. Promoters get pointed toward public reviews instead. Responses are stored without IP addresses, cookies, or device IDs, so anonymity is architectural rather than a policy promise. That is why response rates land closer to 75% than the ~15% typical of tracked NPS surveys.
Delivery is built for the floor: a QR code on a wall, receipt, or table tent; about 30 seconds to answer; no account required. Pricing is $30/month for unlimited responses — not $15,000–$50,000/year enterprise NPS seats.
For the longer argument on why NPS alone fails, see the limits of NPS. For how the score is built, see understanding wellness scores. For what competitors actually collect, see the anonymity scorecard.
Yes for the job most operators actually need: a comparable score across locations, plus enough context to act. You will not get the same enterprise reporting stack as a six-figure NPS suite — you get honest volume and themes instead.
No. A login screen is the fastest way to kill response rates on anonymous feedback. Scan a QR code or open a link and answer.
It does not catch everyone. It moves the first conversation with unhappy respondents into a private channel so you can fix the issue before it becomes a one-star post.